Broker
A client calls to check their PZP cover: compulsory motor third-party liability insurance. Before the office answers, it must establish the request, the product knowledge that applies, and the authority of the person handling it. Broker carries that service case to an attributable answer, a prepared act, a human handoff, or an exact blocker.
The reference office is a Slovak non-life insurance intermediary beginning with PZP. Its deployment fixes the firm's legal role, jurisdictions, represented institutions, disclosures, complaint route, record duties, and named human authority. Product configuration and fluent prose cannot expand that mandate.
Open the office
Cases follows the contact and requested action. Insurance Product Knowledge supplies dated coverage, eligibility, comparison, quote, and expiry evidence. Channels admits contacts and projects reviewed results through separate staff, client, and technical surfaces.
Contract
broker.office revision 1 publishes broker.service_case@1. Admission requires ClientContact@1, one requested action, business policy, product catalogue, and current staff authority. The result stops before unlicensed advice, undisclosed automation, payment, signature, binding, or unsupported product claims.
Broker names this application office. It is unrelated to LychD's internal queue broker.